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ISO 10002 is an international standard for customer satisfaction. It is specially designed for handling complaints of customers. Implementing a complaints handling system using ISO 10002 will assist you to turn unhappy clients into satisfied ones and use their input to improve the experience of future clients. The complaints management system is one of the essential prerequisites for any business that would like to become and remain successful.
The ISO 10002 standard aims to offer the management controls and methods that assist you to handle client grievances more effectively and efficiently, ensuring that more clients are satisfied with the service you offer. It offers assistance on the process of complaints handling associated with products within an organization, including design, planning, operation, improvement, and maintenance. ISO 10002 is not related to disputes referred for resolution outside the organization or for employment-related disagreements.
Following are the aspects of complaints handling that is addressed by ISO 10002
Benefits of ISO 10002 certification
ISO 10002 certification will offer your organization a high-quality and reliable complaint management process which will include the characteristics such as, visibility, responsiveness accessibility, objectivity, customer-focused approach, confidentiality, continual improvement, and accountability. Apart from this ISO certification also come with several other benefits which are as follows:
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