ISO 10002 Certification

ISO 10002 Certification - Process, Procedure, Document Required, Fees, Eligibility, Duration

The ISO 10002 standard aims to offer the management controls and methods that assist you to handle client grievances more effectively and efficiently, ensuring that more clients are satisfied with the service you offer. It offers assistance on the process of complaints handling associated with products within an organization, including design, planning, operation, improvement, and maintenance. ISO 10002 is not related to disputes referred for resolution outside the organization or for employment-related disagreements.

Following are the aspects of complaints handling that is addressed by ISO 10002

• Enhancing client satisfaction by creating a client-centered environment that is open to feedback, resolving any grievances received and enhancing the ability of the organization to develop its product and customer service.
• Involvement and commitment of top management through sufficient acquisition and use of resources, including personnel training.
• Addressing and identifying and the expectations and needs of complainants.
• Offering complainants with an open, effective, and easy-to-use complaints method.
• Examining and assessing grievances to improve the product and client service quality.
• Evaluation of the complaints-handling process.
• Reviewing the viability and effectiveness of the complaints-handling system.

Benefits of ISO 10002 certification

ISO 10002 certification will offer your organization a high-quality and reliable complaint management process which will include the characteristics such as, visibility, responsiveness accessibility, objectivity,   customer-focused approach, confidentiality, continual improvement, and accountability. Apart from this ISO certification also come with several other benefits which are as follows:

• ISO 10002 certification allows you to receive information on new opportunities.
• It offers you guidance for putting in place your own complaints management system.
• It allows you to identify sectors in your business where you can improve and therewith remove the causes of complaints.
• ISO 10002 certification outlines management controls and ways that assist you to handle customer grievances more effectively and efficiently.
• Resolve more complaints by implementing a more customer-focused approach.
• Employ staff with new client service training opportunities.
• To improve overall efficiency, put together ISO 10002 with ISO 9001.
• Monitor and constantly improve your complaints handling system.