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ISO 20000-1 is an international standard for IT service management systems. It identifies requirements for the service provider to establish, plan, operate, implement, monitor, maintain, review and improve the service management system. The prerequisites include the transition, design, delivery, and improvement of services to accomplish approved service requirements. It was developed by ISO/IEC JTC1/SC7 in the year 2005, and revised in the years 2011 and 2018.
ISO 20000 is an internationally recognized standard that portrays best practices for IT service management systems. It assists the businesses to assess how successfully they measure service levels, deliver managed services and evaluate their performance. ISO 20000 is adopted by companies to recognize whether their services are working and how they can be improved.
Steps to get ISO 20000 certification
ISO 20000 certification registrations can be done online. If you are related to the food industry and looking for an online registration then Credence Corporate Solutions can help you. Our professional experts process the application thoroughly at every stage, right from submission to completion, to ensure that ISO registration is completed as quickly as possible. The process for ISO registration is as follows:
Gap analysis: It is an option which the company can take before assessment visits. This analysis helps to take a closer look at the company’s existing information security management system and evaluate it with the requirements of the ISO 20000-1 standard. It is a cost-effective process to determine if there are any sectors in the organization that need gap analysis before performing the formal assessment.
Formal assessment: This is a two-stage process. Firstly, the auditor will review the readiness for assessment of the organization by checking if the necessary ISO 20000-1 process and controls have been developed in the company. After this, the details of our findings will be shared with the company so that if any gap is found, the company can close them. Secondly, the auditors will evaluate the implementation of the procedures and controls within the organization, if all the criteria are met, to ensure that they are working efficiently as required for certification of ISO 20000-1.
Certification: Alter fulfillment of all the criteria, you will get your ISO 20000-1 certification, which will be valid for three years.
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